Terms of Service

Accomorent is operated by [COMPANY LEGAL NAME], registered in [COUNTRY OF REGISTRATION] under company number [COMPANY REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS].

You must be at least 18 years old and able to enter into a binding contract. The information you provide must be accurate and kept up to date.

You are responsible for activity under your account and for keeping your credentials secure. Tell us immediately if you suspect unauthorised access. Accounts may not be shared or transferred without our agreement.

Accomorent is a marketplace. We provide the platform where hosts publish accommodation and guests book it. The rental agreement itself is concluded directly between the host and the guest.

We are not a landlord, letting agent, or party to that rental agreement, and we do not own or manage the properties listed. While we verify hosts and listings before publication, we cannot guarantee that every detail supplied by a host is accurate or that a stay will meet your expectations.

Our operators may mediate the rental contract — preparing it, sending it to the guest for signature and filing the signed copy against the booking. This is a mediation service only: the contract is agreed between the host and the guest, and we are not responsible for its terms, its validity or its enforcement.

Some assistance is offered as an optional paid service, including reimbursement paperwork for guests funded by a university, scholarship or employer. Any such service is priced separately and shown on the booking request before it is confirmed.

Hosts must have the legal right to rent out the property, describe it accurately, keep pricing and availability current, and comply with all applicable housing, safety, tax and registration rules in their country.

We may edit, suspend or remove a listing that is inaccurate, misleading, unlawful, or that breaches these terms.

A booking becomes binding when it is confirmed on the platform. The listing price includes the items stated in the listing, and the full breakdown, including our fees and any add-on services, is shown before you confirm.

Payments are processed by our payment provider and collected in two steps. When the host accepts a request, the guest pays our service fee, which confirms the booking and stores the card. The rent is charged separately, closer to the move-in date, to the same card.

Our service fee is payment for securing the booking — matching you with the property, holding it for you and taking it off the market. It is earned when the booking is confirmed and is not a charge for the paperwork that follows. It is refundable, less a small amount covering the payment provider's processing cost, only during the cancellation window shown before you pay; after that window it is non-refundable.

We hold the funds rather than passing them straight to the host. They are released to the host, less our commission, once move-in is confirmed, or automatically after the settlement window if no issue is raised.

We charge a commission to the host on each booking, a service fee to the guest, and a commission on host-provided additional services. Rates are set per country and may be agreed individually with a host, so the rates that apply to you are always the ones shown before you confirm a booking or accept a request.

Residential lettings are generally exempt from VAT under applicable local rules. Where an exemption does not apply — for example certain commercial or corporate lettings — VAT may be charged on the rent by the host. Applicable VAT is charged on our own fees and on add-on services, based on the country and your business status; VAT-registered businesses may be billed under the reverse charge.

The cancellation policy that applies to a booking is shown in its payment section before funds are collected, and determines what is refunded if the booking is cancelled.

The rent is not collected while you can still withdraw from it, so cancelling in that window returns the rent in full because it was never taken. Once the rent has been collected, how much is returned depends on how close the cancellation is to the move-in date, as set out in the policy shown to you.

If the rent cannot be collected from your card before the deadline in that policy, the booking is cancelled. We will tell you before the charge is attempted, each time an attempt fails, and before the deadline passes, so you can pay or update your card.

If a host cancels a confirmed booking, or the property is materially not as described, we will help you find an alternative where we can, and you may be entitled to a refund under the applicable policy. Refunds are returned through the original payment method.

Some properties offer extra services, such as cleaning or maintenance, carried out by independent service partners. Those partners are responsible for the work they perform. We coordinate the booking and payment for it.

You agree not to use the platform unlawfully, to post false or misleading content, to harass other users, to circumvent the booking or payment process in order to avoid fees, to scrape or copy the platform, or to attempt to disrupt or gain unauthorised access to our systems.

Arranging payment outside the platform removes the protections described in these terms and may result in your account being suspended.

You keep ownership of the content you upload, such as listing photos, descriptions and reviews. You grant us a non-exclusive, worldwide, royalty-free licence to host, display and use that content to operate and promote the platform. You confirm that you have the rights needed to grant that licence.

You may request account closure through our contact page. We may suspend or terminate access if you breach these terms, if we are required to do so by law, or to protect other users. Obligations arising from bookings already made, and any statutory record-keeping duties, survive termination.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or any non-waivable statutory consumer rights.

Subject to that, we are not liable for the acts or omissions of hosts, guests or service partners, for the condition of a property, or for indirect or consequential loss. Our total liability in connection with a booking is limited to the fees we received for that booking.

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may bring proceedings there.

Please contact us first at support@accomorent.com — most issues are resolved quickly without formal proceedings.

We may update these terms as the service develops. The date at the top identifies the current version, and we will provide any notice required by applicable law. Continuing to use the platform after updated terms take effect means you accept them.

Questions about these terms: hello@accomorent.com. See also our Privacy Policy.