Privacy Policy

Accomorent is operated by [COMPANY LEGAL NAME], registered in [COUNTRY OF REGISTRATION] under company number [COMPANY REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS]. We are the data controller for the personal data described in this policy.

For any privacy question or request, contact us at privacy@accomorent.com.

Account data. Your name, email address and password credentials, which are handled by our identity provider. We also store the role your account holds, such as guest, host or service partner.

Profile data. Any details you add to your profile, such as a photo, phone number, country and short biography.

Listing and booking data. For hosts, the property details you publish. For guests, the bookings you request, your stay dates and the status of each booking.

Payment data. Bookings are paid through our payment processor. We receive confirmation of the payment, the amount and a reference, but we do not store your full card number.

Messages and documents. Messages exchanged with our operators or assigned service parties through the platform, and any documents uploaded to support a booking or agreement.

Technical data. Information your browser sends when you use the site, such as IP address, device and browser type, together with security and error logs.

To provide the service — creating your account, publishing listings, processing bookings and payments, and enabling messaging. Legal basis: performance of a contract with you.

To keep the platform safe — verifying hosts and listings, preventing fraud and misuse, and protecting our users. Legal basis: our legitimate interests in operating a trustworthy marketplace.

To support you — answering questions and resolving disputes about a booking. Legal basis: performance of a contract and our legitimate interests.

To meet legal obligations — accounting, tax and record-keeping duties. Legal basis: compliance with a legal obligation.

To send service messages — booking confirmations, payment receipts and important account notices. Legal basis: performance of a contract. Marketing messages, if we ever send them, are based on your consent and can be withdrawn at any time.

Other users, only as needed. When a booking is made, the host and the guest see the details required to complete the stay. Hosts do not receive your contact details before a booking is confirmed.

Service partners. If a service is booked for a property, the assigned partner receives what they need to carry out the job.

Processors acting for us. Auth0 (Okta) for authentication and account security, Stripe for payment processing and host payouts, and Microsoft Azure for hosting, file storage and logging. Each acts under contract and may only use the data to provide their service to us.

Authorities and advisers. Where we are legally required to disclose data, or where it is necessary to establish, exercise or defend legal claims.

We do not sell your personal data, and we do not share it with advertising networks.

Some of our providers process data outside your country. Where data leaves the European Economic Area, the transfer is covered by an adequacy decision or by Standard Contractual Clauses approved by the European Commission, together with additional safeguards where needed.

Account and profile data is kept while your account is active. Booking, payment and invoicing records are kept for as long as tax and accounting law requires, typically several years after the transaction. Messages tied to a booking are kept for the life of the booking record. Security logs are kept for a short period. When data is no longer needed, it is deleted or anonymised.

Subject to local law, you can request access to your data, correction of inaccurate data, deletion, restriction of processing, portability, and you can object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it at any time without affecting earlier processing.

To exercise any of these rights, email privacy@accomorent.com. We respond within one month. If you believe we have handled your data improperly, you may also complain to the data protection authority in [JURISDICTION] or in your country of residence.

We use only what is necessary to run the site. Our identity provider sets cookies to keep you signed in and to protect against sign-in abuse. Your browser also stores a small cache of your own account details so pages can render without re-fetching them.

We do not use advertising cookies, and we do not run third-party analytics or tracking scripts. Clearing your browser storage signs you out and removes that cache.

Traffic is encrypted in transit. Access to production data is restricted to staff who need it, authentication is delegated to a specialist provider, and card details are handled by our payment processor rather than stored by us. No system is completely secure, so please use a strong, unique password and tell us promptly if you suspect a problem.

The platform is intended for people aged 18 and over. We do not knowingly collect data from children. If you believe a minor has created an account, contact us and we will remove it.

We may update this policy as the service develops. The date at the top shows the latest version, and we will provide any notice required by applicable data-protection law.

Privacy questions: privacy@accomorent.com. Anything else: our contact page.